New Code of Conduct
NHBC Launches Revised Code of Conduct for House Builders
NHBC has made important changes to its "Customer Service - A Code of conduct for house builders" guidance document, which was first introduced by NHBC in 2000.
Many NHBC registered house builders have adopted the Code since its inception and invested heavily in customer service, offering peace of mind and reliable service to their customers which goes beyond the basic requirements of regulations. The progress made by the industry has been reflected in a series of published national surveys of new homebuyers showing increased satisfaction with new homes and the service provided by their builder.
NHBC's updated Code aims to encourage all NHBC registered builders to introduce a customer charter, or develop existing charters, to address the needs of home buyers from the first enquiry through to after-sales support. A charter which complies with the revised Code will commit house builders to explain to customers what standards of service, procedures and information they can expect. NHBC's new Code will help all house builders make clear customer-service commitments and live up to them.
In updating this Code, NHBC has worked closely with HBF, the principal trade organisation for private sector housebuilders, and industry representatives to set fifteen standards of good practice. NHBC strongly recommends the Code to all NHBC registered housebuilders to promote higher standards of customer service across the industry.
NHBC welcomes feedback from house builders on the new standards of good practice contained in the code. This will help NHBC to monitor their effectiveness and, where necessary, further develop the code to ensure its continued relevance to house builders. If you have any feedback please e-mail conductfeedback@nhbc.co.uk.
